Mental Wellness Hub

Privacy Policy

Last updated: April 07 2025

1. Introduction

At Mental Wellness Hub, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and the measures we take to protect it when you book or attend our mental health support sessions via phone, WhatsApp, or email.

2. Information We Collect

We collect only the data necessary to schedule and conduct your sessions and process payments:

  • Contact Information: Name, phone number, WhatsApp number, email address.
  • Payment Information: Billing details (e.g., card or bank information) processed securely via third-party payment gateways.
  • Session Details: Dates and times of booked sessions; no recordings or transcripts are stored unless you request and consent to storage.
  • Support Communications: Messages you exchange with us on WhatsApp or email, retained only as needed to address your inquiries.

3. How We Use Your Information

We use your data to:

  • Schedule and confirm your sessions.
  • Process and manage payments.
  • Communicate session reminders and follow-ups.
  • Improve our services through aggregated, anonymized usage analyses.

4. Data Retention

We retain your contact and billing information for up to one year after your last session to comply with legal and accounting requirements. Session details and support communications are kept only as long as necessary to manage your care and then permanently deleted unless you request otherwise.

5. Data Security

We implement industry-standard technical and organizational measures:

  • End-to-end encryption for all calls and messaging.
  • Secure, access-controlled servers for stored data.
  • Regular security audits and updates.

6. Third-Party Service Providers

We engage trusted providers for:

  • Payment processing (e.g., Stripe, Razorpay).
  • WhatsApp Business API and email hosting.

These partners process data on our behalf under strict confidentiality agreements.

7. No Video & Data Harvesting

We do not use video calls, screen recordings, or any background data collection. Your privacy and comfort come first—no hidden tracking or analytics on your device.

8. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data storage or communications.
  • Opt out of marketing or feedback requests at any time.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when changes were made.

10. Contact Information

For questions or to exercise your rights, please reach out: